Shipping Information
SHIPPING AND HANDLING
All orders are dispatched promptly upon receipt and confirmation of payment. Orders placed before 1pm on a working day are eligible for next-day delivery services. Orders placed after this cut-off, or on weekends and bank holidays, will be dispatched on the next working day.
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DELIVERY WITHIN THE UK
We dispatch all UK orders via Royal Mail. Estimated delivery times are as follows:
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1st Class Delivery: 1-3 working days
48h Tracked Delivery: 2-4 working days
24h Tracked Delivery: 1-2 working days
Special Delivery (Tracked): 1-2 working days
Delivery times are estimates only and may be affected by factors outside our control, including Royal Mail delays or adverse weather conditions. Gentle Drive Ltd cannot be held liable for delays once a parcel has been handed to the carrier
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DELIVERY TO THE EU
International delivery options are available at checkout via Royal Mail:
International Economy: 2–5 working days
International Standard: 2–3 working days
Special Delivery (Tracked): approximately 2 working days
Please note that customers within the EU may be subject to import duties or taxes upon arrival, which are the responsibility of the recipient.
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WORLDWIDE DELIVERY
We offer worldwide delivery. For this option, please contact us directly at info@gentledrive.co.uk
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DELIVERY ADDRESS RESPONSIBILITY
We It is the customer's sole responsibility to ensure that a complete and accurate delivery address is provided at the time of placing an order. Gentle Drive Ltd cannot be held responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address being submitted. In such circumstances, no refund or free reshipment will be issued. Any costs associated with redirecting or resending the parcel will be borne by the customer. Please double-check your address carefully before completing your order.
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RETURN & EXCHANGE
“Gentle Drive Ltd" gladly accepts returns within 14 days of the date shown on your receipt, provided the return reason is clearly stated. To initiate a return, please contact us with your order number, a description of the issue, and supporting images where applicable:
Email: info@gentledrive.co.uk
We will respond with a return address and further instructions.
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REFUND
All returned items must be unused and in the same condition as received, in their original packaging. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Once the returned goods have been received and inspected, we will process your refund to the original payment method used at checkout. Please allow up to 5 working days for the refund to appear in your account. Refunds are issued to the original payment method only, in order to comply with card fraud prevention requirements.