Frequently Asked
Questions
How does the Buy 3, Get 1 Free promotion work?
As per the offer, every time you add 4 products to the cart, the item with the lower price becomes free when the coupon B3G4 is applied.
Our Shipping Policy
We assure you that our products are up to date and compliant with UK Law and health regulations. From the moment the package is shipped, we are no longer responsible for your order. If there are any issues regarding the product, please get in touch with us at info@smoke-less.co.uk, and we will do our best to help you!
How Old Do I Need To Be To Place An Order?
To order products from our shop, you have to be of legal age in the destination country and at least 18 years old. Since 18 is the legal age in the United Kingdom, the latter is a rule that applies to all our customers.
Orders & Delivery
When Will My Order Arrive?
What if I have not received my product?
Once your order has been shipped, you will receive a shipping confirmation, and you can also view in the Order History of your customer account.
Please contact us via our WhatsApp chat available on the website with your order number and registered phone number.
About Order Tracking ID [1st Class Shipments]
The tracking number provided for 1st class shipments is actually a reference number and not a full-fledged tracking number. It serves as a reference for monitoring the shipment's progress but doesn't offer detailed tracking information.
What should I do if my shipment is delayed?
We sincerely endeavour to ensure the timely delivery of all shipments to our valued customers. However, it's important to note that once the shipment is handed over to Royal Mail, there might be instances of unforeseen delays that are beyond our control as the shipments are handled by Royal Mail. We kindly request your understanding and patience in such situations. Rest assured; we are committed to resolving any delays and providing the best possible support throughout the process. Your patience is greatly appreciated as we work together to ensure your satisfaction.
What is the 24 & 48 Hour Delivery Option?
Our 24 & 48 Hour Delivery option ensures lightning-fast shipping for your orders. When you choose this option, you'll receive a tracking code to monitor your package's progress. Please note that delivery times are specified in business days. So, if you're looking for quick and reliable delivery, this is the perfect choice for you!
Refunds
What is your refund policy?
How long before I get my refund?
We offer a 100% refund if we cannot fulfill your order.
Your refund should be processed within 2-5 working days to the same payment method the order was made with.
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